Shipping policy
How our processing of the order operates:
Most items are shipped within 24 business hours. Orders in the Christmas period can take up to 14 days before being dispatched. In rare occasions, products are sold out or discontinued. We will notify you and refund the item. The rest of the order will be send out as per normal. You will get notified when your order is shipped and your tracking number will be supplied if you leave your email with the order. Big orders are subject to availability and we may decide to refund you due to stock availability. Medium and High Fraught Alerts on cards are automatically refunded.
The address supplied in the order is solely the customers responsibility. Mistakes in the address, may incur a extra redelivery and handling fee. We do not take any responsibility if wrong addresses are left in the order, however we do endeavour to amend this if you contact us before the order is processed. We are committed to ensuring your order arrives safely and efficiently. To help us achieve this, please ensure your delivery address is correct and accessible for our couriers. Parcels are automatically send with authority to leave, unless mentioned in the notes not too.
Unsuccessful Deliveries
If a delivery attempt is unsuccessful due to an incorrect address, access restrictions, or if the location is deemed unsafe by the courier, the parcel will be returned to us.
Refunds: Upon receiving the returned parcel, we will process a refund for the full cost of the merchandise. Please note that the original shipping fee is non-refundable in these circumstances.
Redelivery: If you would like us to resend the order, a new shipping fee will apply. Please contact our customer service team to arrange a redelivery.
We will, of course, cover the cost of redelivery or provide a full refund (including shipping)
Damaged in Transit
We take great care in packaging your items, but in the rare event that your order arrives damaged, please contact us immediately. To help us resolve this quickly, please provide photographic evidence of the damage. We will gladly arrange for a replacement or a full refund.
Standard shipping is $13.75 (Sendle/Couriers Please or Australia Post), while express is $17.50 (Australia Post Express Post).