Refund policy

The products sold on this site are covered by our one-month full refund guarantee if the products supplied to you are defective on arrival.  You have 30 days from the date of delivery to notify us that the products are defective.
To get your refund, you need to inform us by e-mail sent via our contact us of your request, giving the date of purchase, name of the product/s and the order number by confirmation e-mail after your purchase.

After e-mail confirmation, you need to MAIL us a written and signed attestation:

1. Stating why you are unhappy with the product, and
2.  That you have no other claims against us after we refund your purchase price.

    

    

   In the event of damage or breakage during transit, we kindly request that you provide photographic evidence of the product and packaging upon receipt. This will help us assess the condition of the item and expedite the resolution process.

   Please ensure the images are clear and show:

   • The exterior packaging (including any visible damage).

   • The damaged product itself.

   • Any labels or shipping information for reference.

   Once submitted, our team will review the case promptly and advise on the next steps.

   Thank you for your cooperation

The refund request has to be made by the same person or organisation that purchased the product.

Refunds are processed manually and while we try to expedite the handling, you should be prepared for a 1-3 week schedule. Refunds are paid as a full re-crediting of your credit card for the full amount of your purchase price, the postage paid is Not refunded. Refunds are made after inspection of the returned products. Only fully intact products will be refunded in full. 
Postage paid on the order and the postage return of the product are NOT covered in this refund. This includes Recalls. 

If you have sold the products to third parties such as your patients, your right to a refund is forfeited as you will have received payment for the product/s sold.

If you purchase products through this website on behalf of a business, you agree to do so as a business entity, and regardless of whether your credit card is personal or that of your business.

By purchasing the product/s you agree to our refund policies; and limitation and exclusion policies.

These policies of limitations and exclusions are not to be used frivolously by Sunbear Health Supplies.
We reserve the right to refuse to give refunds if we believe the claim is frivolous or without substance.
You can purchase our product/s safely, knowing your transaction is SECURE and that we stand behind the high quality of the product/s we sell and will refund promptly in genuine cases where, in our opinion, sound grounds exist for you not to be satisfied with the product/s you have purchased.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sunbearhealthsupplies.com. Please note that returns will need to be sent to the address supplied to in email. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@sunbearhealthsupplies.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sunbearhealthsupplies.com.

Recall

In the rare case of a recall. Stock can be kept and detroyed and you have the right of a refund. The postage is not included in the refund.